The Chemist Warehouse Retail Group has announced that it has successfully deployed Manhattan Associate’s Supply Chain Commerce Solutions, to enable new supply chain processes and maximise service levels across its omni-channel pharmacy retail operations in Australia.
Chemist Warehouse Retail, operator of the ‘Chemist Warehouse’ and ‘My Chemist’ branded pharmacies, said the implementation has offered a comprehensive picture of product inventory across its distribution network. It added that the implementation has already transformed the its store inventory replenishment approach and streamlined its online order fulfilment process, resulting in greater product availability and improved overall service levels for customers.
Joanne Lipsey, GM of Supply Chain, ePharmacy, and Market Reach at Chemist Warehouse Retail Group, said: “Prior to the Manhattan solution implementation, we had limited control over inventory however we can now track stock across the entire business and know exactly where a given unit of inventory is at any moment. This matters when we’re talking about 250,000 units shipped every day to stores or directly to consumers. We now feel completely confident in our ability to effectively manage inventory, stock positioning and the entire replenishment process.”
She added: “With the Manhattan solution, we’ve accelerated the flow of goods through our distribution network and this is driving improved service levels and closer customer relationships. The Manhattan technology has already boosted our top line growth and margin enhancement and we’re confident it will help drive the next phase of business performance improvement.”