Holland & Barrett Shakes Up Management Team As It Targets Sales Of £1bn By 2020

Holland & Barrett has overhauled its management team as part its push to become a £1bn retailer by 2020.

Among the changes, Chief Operating Officer Martin Moran is taking over the role of Chief Commercial Officer, replacing Lysa Hardy who recently left the business. Meanwhile, recent hire Andy Torrance (formerly Dunelm and Halfords) will become the new Chief Operating Officer, taking responsibility for the group’s retail operation in the UK and Ireland, and will also assume responsibility for Europe in 2017.

Current Director of E-commerce Emma Mead, who joined Holland & Barrett in November last year, has been promoted to the Board as Group Digital Director, a major area of growth for the business.

Holland & Barrett’s fast-growing international operation will continue to be led by Kyle Rowe, the International Development Director. However, Colinda Hoegee has been promoted to the Corporate Board as Managing Director, Benelux, reflecting the milestone of 200 Holland & Barrett stores now open across the region.

Meanwhile, Lisa Garley Evans, Group Legal Director, another new appointment to the group’s Board, replaces Group Legal Director Roger Craddock who, along with Group Distribution Director Mark Kendrick, have retired from the business.

Holland & Barrett International’s Chief Executive Peter Aldis commented: “The last few years has seen considerable expansion of our business both in the UK and in many overseas markets through a combination of acquisition, franchising and continued investment in developing our store portfolio. We are already in the top quartile of the UK’s fastest growing retailers and we recently marked a record 30 quarters of consecutive like-for-like growth with a CAGR of in excess of 10%.

“This opportunity to reshape our Executive Board means we can add a further depth and breadth to our focus on both our people and our customers.”

He added: “We have also invested significantly in e-commerce and digital channels which will bring us closer to our customers, helping us to better meet their needs. The changes and new appointments we are announcing today will put us in an excellent position to deliver our ambition to become a £1bn business by 2020 and I am confident that I have a new senior team in place that will drive us on to great achievements.”

NAM Implications:
  • Where at: With health foods moving from niche to mainstream, and showing a 10% CAGR like-for-like in the post-crash economy, Holland & Barrett’s ambitions are worth consideration…
  • Where headed: The current climate indicates no obvious resistors that might compromise their £1bn 2020 target.
  • Effect on you: An opportunity to anticipate the obvious?
  • Action: Check your growth vs. H&B 10% CAGR and plan for catch-up where necessary. Assess your trade strategies vs. H&B geographical ambitions. Copy your Benelux colleagues where appropriate.