Complaining Cow Grills Tesco’s Dave Lewis and Matt Davies

Tesco’s CEO Dave Lewis and UK CEO Matt Davies have been quizzed by a consumer rights guru known as ‘The Complaining Cow’.

Helen Dewdney, whose blog offers advice on how to complain and take legal against companies that fail the consumer, has been a harsh critic of Tesco in recent years. She even took Tesco to court in 2013, using the Sale and Supply of Goods Act when the retailer did not refund money when she had to use a credit card instead of Clubcard vouchers due to a fault with its website.

In the 11 minute video (see below), she questions the two Tesco executives on issues surrounding pricing, promotions, its new Farms brand, and customer service.