Fortnum & Mason has announced the appointment of Iain Robertson to the newly created role of Chief Operating and Innovation Officer.
Robertson will join the upmarket retailer in February next year and will be responsible for supply chain and logistics. He is currently senior VP of Global Planning & Inventory at luxury brand Burberry, where he has worked for 17 years.
The company stated that Robertson will help with the building of more scalable operational and logistics capabilities to “enhance customer experience, embrace leading-edge thinking in operational efficiency and warehouse management and enable the growth of Fortnum’s business worldwide.”
Robertson’s remit will also include innovation, developing new ideas and initiatives designed to improve the experience of its customers.
The appointment completes Fortnum & Mason’s executive team a year after Tom Athron took over as Chief Executive.
Athron commented: “Iain has shown incredible innovation in his time at Burberry and I am looking forward to seeing how he works with our supply chain and logistics teams to further transform what we are doing at Fortnum’s. As our first Chief Operating and Innovation Officer, we are looking forward to leveraging his great experience in the luxury sector.”
Robertson commented: “I am excited to be coming on board to such an iconic British brand, one that I have long admired from afar. Come February, I’ll be diving into the behind the scenes at Fortnum’s and working with Tom and the wider team to continue the ambitious plan to better serve our customers around the world.”
NAM Implication:
- Opportunities for innovative initiatives for the F&M audience?
