The Fragrance Shop has attained the internationally recognised ISO 9001:2015 Quality Management System certification.
ISO 9001 certification is a mark of excellence, underscoring a company’s dedication to upholding the highest standards in customer satisfaction, operational efficiency, and continuous improvement. The retailer stated that the certification strengthens its ability to offer consistent, superior-quality products and services, both in the UK and internationally, further supporting its strategic vision of global expansion.
Accreditation is expected to enhance the company’s reputation for delivering not only a diverse and authentic range of products but also a seamless customer experience in-store and online.
“Our ISO 9001 certification is a reflection of our commitment to being a leading force in the fragrance industry,” said Sanjay Vadera, Chief Executive Officer at The Fragrance Shop. “It positions us as a trusted partner and strengthens our ability to provide world-class products and services across international markets. As we continue to grow globally, this achievement underscores our status as an authority in the fragrance category.”
