The Changing Retail Landscape: Reversible Trends or Permanent Shifts?

The past four years since the first Lockdown have seen fundamental changes and unprecedented trends develop that materially affect supplier and retailer businesses everywhere. Whilst...

Buyer Churn……?

The emerging practice of limiting a buyer’s tenure to twelve months per category undoubtedly allows a retailer to concentrate upon getting the best price....

Managing a Customer in Crisis…..

Apart from a macro-level assessment of how the customer as a whole will be affected and respond to the crisis and any escalation of...

The Way Forward

Now that ‘everything is changed, changed utterly’, and commentators are exploring political, economic and social implications which are well documented elsewhere, it is perhaps...

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