Online vs Physical – what levels of penetration are we likely...

Throughout 2020 and 2021, national restrictions forced large swathes of physical retailing into hibernation, and consumers were left with little choice than to pick...

How GDPR and the Data Protection Bill will Change eCommerce Marketing

The GDPR deadline is fast approaching and businesses need to ensure that they’re compliant by the time the new law comes into effect. David...

Sales per Sq. Ft. as a Primary Retail Indicator?

Given that rental levels and business rates are based on sales area, and with retail rents in prime spots in London’s Oxford Street reaching...

Online Acceleration and Big Space Redundancy – the Twin Dilemmas of...

Essentially, in the current climate, major retailers are faced with two significant drains on profitability. First, the high cost of fulfilment compared with B&M...

Offline Limits to Online Growth – Is Click & Collect ‘Cannibalising’...

Given that the cost of fulfilling an online order is approximately £20, and market willingness-to-pay appears to have an upper limit of £5 per...

Amazing Amazon – A working paper for NAMs…?

With a vision ‘to be the earth’s most customer-centric company; to build a place where people can come to find and discover anything they...

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