Given the increasingly complex combination of a 10-year global credit-crunch, a permanent squeeze on liquidity, trade partnerships dissolving into transactional relationships, short-term/long-term imbalance, increasing...

A general response to the 2008 global financial crisis has been confusion at most levels.  Ten years later, the only certainty is that the Great...

In a bewildering world of increasing complexity, NAMs often choose to delegate non-customer issues upwards and get on with the day-job. As this approach...

With Andy Higginson at Morrisons admitting that the major multiples made a mistake by raising prices in the recession, causing shoppers to vote with...

Given the impact of the global economic crisis on major retailers, with their ROCE and Net Margins reduced by a third or more, coping...

Following the global financial crisis, a key development has been the retreat from ‘global’ to ‘national’ by countries and their citizens in seeking satisfaction...

Given the combination of scale, and ability to write the cheque, the supplier-retailer relationship is always going to be an unequal game. When losing...

With this the fourth year of flatline growth and cutbacks, the recession has brought a whole new meaning to ‘scarce’ resources. In practice, ‘scarce’...

The issue here is the extent to which there are real trade opportunities available in unprecedented times, and if so, what are the tools...

Whilst a government can attempt to legislate in cases of extreme abuse of a supplier’s rights, the difficulties in implementing the ‘new’ GSCOP legislation...