‘When the going gets tough, the tough get going’ is a good way to describe how supermarkets responded to the COVID-19 pandemic and, indeed,...

Having let the genie out of the bottle (see editorial), it is key to enhance your relative competitive appeal by using it as a...

Trying to work out future implications in business is never easy (think 35 years managing NamNews, for those out there with longer memories...). However,...

Amazon knows the importance of retail’s new holy trinity: bricks, clicks and marketplaces – but how can fast moving consumer goods (FMCG) brands ensure...

Given the trauma and uncertainty of four months in lockdown, when a little stability would be preferable, the idea of factoring a deeper relationship...

Amazon’s success in establishing a truly consumer-centric online brand in most non-food categories, based upon a multi-product/multi-service dynamic relationship with its consumer-base, it follows...

Given UK retailers’ need to halt the march of the discounters in the coming price war, fought in an unprecedented recession, it is imperative...

After non-essential retailers opened their doors for the first time in three months, a very different picture is emerging for retailers across the board...

Of all retailers, it could be said that lockdown has provided UK food retailers with an opportunity to build a war chest that will...

Coronavirus has changed everything. From how we shop, work and socialise to our attitudes towards mental health and the environment. We’ve become more cautious...