Co-op is extending a trial of ‘dummy display packaging’ for high-value items to tackle rising levels of theft in its stores being carried out by persistent offenders and organized criminal gangs.
The retailer stated that the move is designed to help curb bulk-shoplifting – described as ‘looting’ in the worst instances.
The packaging will be used across higher-value products frequently targeted by criminals for re-sale in stores where there is a local issue. Products include coffee, washing powder and laundry gel, with shoppers asked to take the dummy display case to the till, where it is exchanged for the actual product.
Co-op has previously used the anti-theft packaging in a limited number of stores, and expects it to “continue to become a more familiar feature in retailing”.
Last month, Co-op revealed it had seen record levels of crime, shoplifting and anti-social behaviour, with almost 1,000 incidents each day in the six months to June (2023) – a 35% year-on-year increase. The retailer pointed to data showing that almost two-thirds (63%) of crime is driven by repeat and prolific offenders, and local organized criminal gangs.
Co-op warned that this level of out-of-control crime is unsustainable and could even see some communities become a no-go area for local stores with many Police forces not prioritizing retail crime.
Kate Graham, Director of Operations, Co-op, said: “Crime in many communities is increasing, and it is known that repeat and prolific offenders and, local organized criminal gangs are driving serious incidents of brazen and violent theft in stores.
“It is an ongoing challenge for all retailers, and often a flashpoint for attacks and abuse towards our colleagues. Co-op continues to invest significantly in keeping colleagues and stores safe. This includes extending our use of dummy display cases to deter the incidents of ‘bulk-shoplifting’ or, ‘looting’, as it has been described, where criminals sweep products off shelves for re-sale.
“While we are doing all we can, we also need the police to play their part as, too often, Forces fail to respond to desperate calls by our store teams and criminals operate in communities without any fear of consequences.”
NAM Implications:
- See today’s shrinkage scale item.
- As NamNews readers know, the lower the retail margin, the more shrink is a problem…
- …for all stakeholders.
- And dummy packs simply add friction to the purchasing process…
- …besides frequent re-use of the same dummy has to take from pack appearance.
- (And all of this extra retail expense has to find its way back to suppliers…)
