From sanitary towels instead of sandwich wraps to fish steaks for cupcakes, Which? reveals the strangest supermarket substitutions received by grocery shoppers.
Read the full article on the Which? website
NAM Implications:
- Key standouts:
- % substitutions reflect availability shortfalls
- Lack of permanent auto-opt-out could mean every online order is treated as new customer?
- Lack of complaint does not necessarily mean satisfaction…
