Fewer shopkeepers reported thefts by customers last year, according to official figures – despite widespread reports of a spike in shoplifting.
A survey by the Office for National Statistics (ONS) suggests 26% of retailers experienced customer theft in 2023, down from a record high of 28% in 2022.
In recent years retailers and shop staff have reported a sharp rise in theft and abuse from customers.
Read the full article on the BBC website
NAM Implications:
- Or retailers weary of reporting unpunishable crime?
- This has to change…
- …but cannot change…
- …until victims and the police convert losses into incremental sales.
- i.e. the convenience store and Post Office in Tenby, south Wales, that told the BBC that she had lost £26,000 worth of stock last year…
- …would have had to make incremental sales of £1.3m to recover her losses, assuming a net margin of 2%!
