A new report from the Capgemini Research Institute examining the impact of the past year’s disruption on consumer products and retail (CP&R) supply chains, has found that 66% of firms plan to change their strategy significantly in the next three years as they to embed resiliency into their operations.
Just 23% of consumer product manufacturers and 28% of retailers believe that their supply chain is agile enough to support the organization’s evolving business needs.
The study suggests that the pandemic was a wakeup call for CP&R companies: 85% of consumer products firms and 88% of retailers said they faced disruption, while 63% of consumer products firms and 71% of retailers said it took at least three months for their supply chains to recover from the disruptions. As a result, companies are realigning their strategies to focus on three critical areas:
The move to demand sensing
Over two-thirds of organizations (68%) said they faced difficulties in demand planning due to a lack of accurate and up-to-date information on fluctuating customer demand during the pandemic. To improve forecasting, 66% of firms plan to segment supply chains according to demand patterns, product value and regional dimensions post pandemic, while 54% said they will use analytics/AI-machine learning for demand forecasting to cope with the impact of Covid-19.
Visibility becomes critical
75% of consumer product companies faced difficulties when they needed to quickly increase or decrease production capacity due to the crisis. To create the agility to respond to sudden shifts in demand, manufacturers can identify opportunities to improve visibility, cites the report. This can help deal with the challenge of strategic, tactical, and real-time operational decisions.
Organizations understand the significance of digital investments in improving visibility. 58% of retailers and 61% of consumer product firms are planning to increase investments in digitization of supply chains. In particular, 47% are planning to invest in automation, 42% are planning to invest in robotics and 42% in artificial intelligence. 64% and 63% of organizations are also planning to make extensive use of AI and machine learning across transportation and pricing optimization respectively.
From globalization to localization
To prevent future disruption, companies are recognizing the importance of localization and are actively investing. CP&R organizations are shifting from globalization to localization of the supplier and manufacturing base. 72% of consumer product organizations and 58% of retailers say they are actively investing in regionalizing or localizing their manufacturing base or nearshoring production.
65% of CP&R companies are also investing in regionalizing and localizing their supplier base, rising to 83% in the UK and 73% in India. In line with these strategies, global suppliers will represent just 25% of retailers’ capacity in three years’ time, down from 36% today. In consumer products, global manufacturers will represent just 17%, down from 26% today.
In line with the move to localization, dark stores, which have independent operations and are closer to the delivery locations, are becoming an increasingly useful alternative for fulfilling online orders as physical footfall decreases. Earlier Capgemini research has shown that if deliveries from dark stores increase by 50%, profit margins can grow by 7% as a result of lower delivery costs and higher delivery throughput compared to stores (while also not affecting store operations).
“CPGs and retailers recognize the great risk of future disruption, and they have an opportunity to be in front of creating agility and resilience to adapt their supply chain networks,” said Lindsey Mazza, global retail supply chain leader at Capgemini.
“The pandemic was an accelerated learning event. Organizations realize that new technologies can enable much-needed agility – from improving demand predictions, to boosting fulfilment to quicker, cost-effective last mile deliveries. By investing now, organizations put themselves in good stead to safely support consumers in their time of need – whenever the next industry disruption may be.”
NAM Implications:
- ‘Just 23% of consumer product manufacturers and 28% of retailers believe that their supply chain is agile enough to support the organization’s evolving business needs’.
- This has to beg the question:
- Are you part of the 23/28%, or part of the 77/72%?
- If the former, perhaps a rethink?
- i.e. special attention required for:
- The move to demand sensing
- Visibility becomes critical
- From globalization to localization
