Supermarkets are cutting costs as they try to protect profits while keeping prices down for customers. Top executives talk about “efficiencies”, but retail workers say that in practice that can mean chilly stores, cutbacks on cleaning and reductions in staff hours on spurious grounds.
Read the full article on The Guardian website
NAM Implications:
- OK ‘a random sample of one’ with all its limitations.
- But the issue can be one of perception vs reality.
- With sufficient potential downside to cause real damage…
- To staff morale
- To the consumer
- With the ‘amplifier’ of ‘Tell a Friend’ available to disaffected employees…
- i.e. Please me and I will tell one friend, disappoint me and 10 will hear of my displeasure.
- Add social media to amplify tenfold or more…
