There are no doubt lots of things that Stuart Machin, the M&S chief executive, would prefer to talk about when he delivers the company’s full-year results this week.
Its latest fashion ranges, some new ready meals, and perhaps store refurbishments or some whizzy new way that artificial intelligence can help you with your shopping. But he can forget it. There is only one thing anyone will want to ask him about: the cyber attacks that have crippled its operations.
Read the full article on The Telegraph website
NAM Implications:
- Business is about recovering from crisis…
- …and M&S has to take this opportunity as a major retailer to demonstrate how to recover from cybercrime.
- Key for suppliers and rivals to lend support.
- (if only as preparation for their own needs to manage the inevitability of having to cope with similar cybercrises going forward)
- Truly a lesson for all…
