Sainsbury’s and Tesco have issued apologies to customers after both retailers experienced technical problems that impacted their operations over the weekend.
On Saturday morning, Sainsbury’s admitted that it had been unable to fulfil the “vast majority” of its online deliveries, whilst shoppers in its stores couldn’t make contactless payments. The retailer later blamed an overnight software update, with the issue now resolved.
In a statement on Sunday, Sainsbury’s CEO Simon Roberts apologised for any inconvenience suffered by shoppers, with online customers who missed out on their deliveries promised a voucher as compensation.
Meanwhile, an unrelated technical issue forced Tesco to cancel some of its online orders on Saturday.
The issue was later resolved, with a spokesperson saying: “The vast majority of our online orders are being delivered as normal, but due to a technical issue earlier today, we have had to cancel a small number of orders. We are contacting affected customers directly, and we’re really sorry for the inconvenience.”
NAM Implications:
- A small inconvenience for the customer…
- …a significant issue for Tesco and Sainsbury’s.
- i.e. the two biggest mults!
