Self-checkout shoppers have admitted they use the tills to steal from stores.
One in eight adults (13%) said they had selected a cheaper item on a self-service till than the one they were buying, according to a poll of 1,099 adults by Ipsos.
It is known within the industry as the “banana trick” because it is thought to be so common. It is so-called because it often consists of putting an item through a self-checkout as a cheap fruit or vegetable product and walking out with a much more expensive product.
Read the full article by The Telegraph
NAM Implications:
- Usual issue of two groups of shoplifters emerging:
- Those who steal routinely for consumption or resale
- Those who ‘need’ to steal because of a shortage of cash
- Retailers need to reduce/prevent each…
- …without ‘over-policing ‘ the store.
- (BTW, Costco has employed ‘Greeters’ to spot-check purchases for years…
- …without ‘causing offence’ or alienating legitimate shoppers.
- Whatever the solution, the retailer cannot survive escalating shrink…
