Waitrose has pledged to reverse a policy where workers self-isolating because of their family had to make up their hours owed at a later date.
The company said: “We’re really sorry that we got it wrong. We’ve listened to our Partners and changed our policy.”
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NAM Implications:
- Companies more experienced in complaints management…
- …know that actual complaints/complainers can represent…
- …10% of those having an issue.
