Wholesaler JJ Foodservice has recorded double-digit growth in turnover for the first nine months of its current financial year, having seen an increase of less than 0.4% to £201m in the previous year.
Defying economic uncertainty, turnover at JJ Foodservice rose 14% between April 2019 and December 2019, compared with the same period in 2018. The group revealed that orders had increased by 13% and the number of cases sold was up by 10%.
The performance contrasts with the wider UK foodservice wholesale market which has experienced minimal growth over the past 12 months and is expected to grow by just 1.2% by 2023 (IGD forecast).
Chief Finance Officer for JJ Foodservice, Edward Lanham, said: “Our focus has been on investing in technology to improve service and maintain high availability.”
New delivery alerts launched last summer have helped to improve service by notifying customers when their order has been dispatched and when it is just minutes away.
Meanwhile, product choice has been improved with the addition of an extended range of fresh fruit and vegetables, fresh poultry, MSC-certified fish and seafood, and eco-packaging lines.
“Our focus in 2020 will be to continue delivering a first-class experience and high-quality products to customers,” added Lanham.
NAM Implications:
- Investing in technology to improve service and maintain high availability has obviously worked.
- This obviously means increased service levels required from suppliers that want to realise the full potential in dealings with JJ Foodservice.
- A no-brainer?
